Everything your IT team needs, without the headcount
DepenDesk answers common IT questions from day one and gets smarter as you add your district’s documentation.
Core Feature
AI chat support
- • Answers common IT questions out of the box
- • Gets smarter with your district's own docs
- • Context-aware follow up questions
- • Hallucination and other guardrails built in
Staff ask questions in plain language and get instant answers. DepenDesk comes with built-in knowledge of common IT topics, so it’s helpful from day one. Add your district’s documentation and it becomes even more precise and specific to your environment.
Outage management
Post it once, inform everyone
When technology goes down or a system is under maintenance, your IT team shouldn’t have to answer the same question 50 times. Post the outage in DepenDesk and every staff member who asks gets an immediate up-to-date status.
- • Post current outages from the dashboard
- • Staff get real-time status when they ask
- • Update or resolve instantly
- • Eliminates duplicate reports flooding your inbox
Admin tools
Dashboard analytics
- • Total users across the district
- • Tickets created per week
- • Chat volume trends
Track how DepenDesk is being used across your district. The admin dashboard gives a clear picture of adoption and impact to quickly see the value gained.
Go deeper
Add your docs
DepenDesk works without a knowledge base, but it works better when you upload your existing documentation, policies, and how-to guides. DepenDesk ingests them with a two-stage retrieval system: generated summaries for fast matching, then full document retrieval for precise, district specific answers.
- • PDF and DOCX ingestion
- • AI-generated summaries for fast retrieval
- • Ability to further train the AI yourself
- • Start without docs and add them over time
Escalation
Ticket creation
When a question goes beyond what DepenDesk can answer, it gives the option to submit a ticket directly into your existing ticketing system with full context: the user, the issue, and a summary. Your IT team picks it up without asking the user to repeat themselves.
- • Popular ticketing system integrations
- • Summary of conversation attached
- • Fast escalation for staff